Resident FAQs

Below is a list of the most commonly asked questions by our current and prospective residents. If you have a question that isn't answered here, feel free to contact us and we will be happy to answer your questions.

Prospective Residents

What does your application process consist of?

Our application process involves income verification, prior resident history review, criminal background check, and credit history screening. You may ask to see our full Resident Qualifying Criteria prior to submitting your application.


Where do I apply?

Our application process is done entirely online. All we need is your email address to get started.


What is the application fee for?

The application fee covers the cost to obtain, process and verify screening information such as a credit report and a criminal background check.


How long will it take to process my application?

It typically takes 3 to 5 business days to process an application. To expedite the application determination process, ensure the application is fully complete and all required documentation is provided (i.e. income and identification documents).


What types of apartments are available for lease?

All our communities are different and uniquely designed to fit each neighborhood. Our apartments range from trendy studio apartments, to spacious 3-bedroom floor plans. Check out our available units for lease on our Available Rentals page, or contact us today.


Are pets allowed?

Pets are welcomed at most of our communities. We allow a maximum of two animals per apartment; each with a pet deposit fee and monthly pet rent. Ask about our Prohibited Animal List to ensure your pet is allowed in our community.


Can I hold the unit with a deposit?

Yes, most of our communities will allow future residents to secure their apartment with the payment of a security deposit. However, some of our communities only allow you to hold the apartment for a certain period of time with the standard deposit amount. Contact us today to understand our full security deposit policy.


How much is the security deposit?

Security deposit amounts vary from community to community. Each community has a standard deposit amount that is required by each resident prior to move-in. Contact us today to understand our security deposit policy.


Do you require renter's insurance?

Yes, Renter’s Insurance is required at all our communities. On or prior to your move-in date and each renewal term, the applicant must provide proof of minimum required liability renter’s insurance, including policy number and effective date.


What types of amenities are offered at your properties?

All our communities are designed to provide our residents with a comfortable lifestyle. From swimming pools and laundry machines to guest-parking and modern appliances, we hope to make your home the best it can be. Each community offers various amenities. Ask us today about your community for specific details on amenities.

Current Residents

How do I pay my rent?

You can pay your rent through our easy to use MPS Resident Portal. In addition to digital options for payment, we also offer a cash-based service through convenient locations in your neighborhood. Contact us to learn more.


How much grace period do I have for rent payments?

For all questions pertaining to rent due dates and grace periods, refer to your individual lease in the rent payment section. If you need a copy of your lease or have any questions on rent payment due dates, contact our management office.


What should I do if something breaks or needs fixing in my unit?

You can submit a service request through the MPS Resident Portal. Easily login to submit a new request, check on the status of requests, and view past requests.


What is the procedure for moving out of my unit?

Prior to moving out of your unit, you must first notify our management office of your move-out date. Once your move-out date has been communicated, you must ensure all outstanding payments are settled, all keys are returned to our office, and your apartment is left in good order. Please contact our management office with any additional questions on move-out procedures to ensure you are adhering to all requirements.


What should I do if there is an emergency?

In the event of a life-threatening emergency always dial 911 first, then notify our management office. If the emergency is not life threatening, please call our emergency line at (888) 558-4521. The phone number is answered 24 hours a day, year-round by either MPS Management or the after-hours emergency recorder. After hours, maintenance/management will be called automatically.


How can I contact the management and leasing office?

We are available to you through a variety of communication methods including email (propertymanagement@livemps.com) and live support by phone (Texas: (214) 692-2047, California: (310) 827-3377).


What are your normal business hours?

Our normal business hours are Monday – Friday from 8:30am – 5:30pm. If you have an emergency during our non-business hours, please contact the emergency lines listed above for immediate attention.